The Hidden Reef does not offer good customer service!
I purchased a wet/dry filtration system from The Hidden Reef and spent over $735.00 there.Since installing the system I've had nothing but trouble with it.
The system makes a horrible gurgling sound when operating. I've tried every suggestion the company of the system offered but to no avail. When checking their web site I discovered many other's complaining of the same problem - too much noise. I finally decided to dismantle the system and return it to the Hidden Reef.
Long story short - they refused to refund the equipment. No nothing! I've since contacted the credit card company and started a dispute. Unfortunately I also paid cash for a portion of the merchandise.
We'll see what the credit card company can do to help.
I'll never purchased another item from The Hidden Reef (located on New Falls Road, Bensalem, Pa.)